Archive for the ‘Post Office Ltd’ Topic
News: Consumer Focus’s response to the BIS Select Committee report into the Post Office Network Transformation
Published: 17 July 2012
Consumer Focus welcomes the key findings of this report. It is a comprehensive review of the challenges Post Office Limited (POL) faces in implementing its ambitious Network Transformation programme. It poses a number of questions which need to be addressed for the programme to succeed. Mike O’Connor, Chief Executive of Consumer Focus said: ‘We welcome [...]
News: Consumer watchdog sets out moves needed to make post office changes work better for customers
Published: 11 May 2012
Consumer Focus, the UK postal watchdog, is calling for improvements to the new Post Office Local (PO Local) model, if it is to work better for consumers. The call comes as a new report from the watchdog – ‘Open all hours’ – shows that while the new model has potential benefits, there are unresolved problems [...]
News: NI missing the opportunity to get the most out of Post Offices
Published: 30 April 2012
A new report ‘A front office for government services’ by Consumer Focus Post, the postal consumer champion in Northern Ireland (NI), says post offices could and should be providing more key government services. This would have dual benefits of improving access to services for consumers and increasing the sustainability of the post office network that [...]
Publication: A ‘front office’ for government services – The Post Office in Northern Ireland
Published: 30 April 2012
This discussion paper looks at the general case for promoting the post office as a ‘front office’ for government. It looks in particular at the context of Northern Ireland where the responsibility for public services is configured differently from elsewhere in the UK. It describes what government services are currently accessible via the Northern Ireland [...]
Publication: Consumer friendly post offices? Access, environment and service quality in Northern Ireland’s Post Office network
Published: 6 February 2012
This report examines the consumer experience of post offices throughout Northern Ireland and in doing so focuses on three themes. These include the: • Accessibility of post office branches across Northern Ireland for consumers with disabilities. • Post office environment in terms of signage, presentation and layout of premises • Quality of service provided during [...]
News: Post office improvements must be delivered
Published: 6 February 2012
A new report published today by Consumer Focus Post – called ‘Consumer Friendly Post Offices?’1 – examines how well the Post Office network is meeting the needs of Northern Ireland consumers. The new findings show that post offices are well-used and valued, with four in 10 consumers visiting the post office once a week, increasing [...]
News: Consumer Focus Post (Northern Ireland) response to Postal Services Bill
Published: 13 October 2010
In response to today’s Postal Services Bill, Chris Thirkettle, Postal Expert at Consumer Focus Post (Northern Ireland) said: In relation to the postal service…. ‘Consumers need this Bill to be about much more than getting Royal Mail out of its structural predicament. The issues it faces are critical and need to be resolved. But, preserving [...]
