Archive for the ‘omnibus’ Topic
Publication: ‘Sorry, you were out……’ The unsuccessful delivery of your mail
Published: 18 November 2010
This paper examines the Northern Ireland postal consumer’s experience of Royal Mail’s delivery network and in particular its Enquiry Offices. This experience is of increasing relevance to large numbers of postal consumers since, with the growing levels of online shopping and changes in consumer lifestyles, Royal Mail is handling an unprecedented level of fulfilment mail. [...]
Publication: Northern Ireland Annual Postal Survey
Published: 22 February 2010
Omnibus Survey Results 2008 – baseline data on the views of Northern Ireland consumers in relation to postal services. The key objectives for the research included the following: To establish current customer usage in relation to Post Office Services Postal/Mail Service To capture attitudes in relation to changes in the postal sector and identify what [...]