Archive for the ‘Chris Thirkettle’ Topic
Publication: Letter Lockout
Published: 15 March 2012
The report examines the nature and extent of mail delivery problems experienced by domestic mail consumers in Northern Ireland. Specifically, it assesses how flats with shared access can present particularly intense delivery obstacles affecting Royal Mail and householders alike. It looks at how householders respond to these problems and makes proposals for a way forward [...]
News: Leaving mail with a neighbour risks knocking confidence in postal services, warns Consumer Focus Post
Published: 15 September 2011
New research released today by Consumer Focus1 shows that people are unconvinced and unimpressed by Royal Mail proposals to leave post with a neighbour if they are not home. With the high level of consumer concern – and one in five people unhappy for any of their neighbours to receive any of their post – [...]
News: Jury’s out over whether snow and ash justify poor postal performance
Published: 27 May 2011
In response to Royal Mail’s performance statistics published today, Chris Thirkettle, Head of Postal Policy Consumer Focus Post, said: ‘We cannot judge whether Royal Mail has failed to meet its service targets from this data. Royal Mail uses figures it has adjusted to take account of disruption from snow and volcanic ash. These adjustments have [...]
News: Consumers could save £67million sending Christmas greetings second class
Published: 24 November 2010
Consumers in the UK could potentially save a whopping £67.5million this Christmas if they send all their greetings cards by second class post instead of first class, says Consumer Focus Post. According to Royal Mail, 750 million festive greetings will be posted between friends and family this year. With first class stamps costing 41p and [...]
News: Consumer Focus Post’s response to Post Office announcement
Published: 9 November 2010
Consumer Focus Post welcomes the Government’s commitment to making changes to help the post office network survive in the long-term. However the consumer watchdog is warning that there are potential risks in the implementation of these changes. Chris Thirkettle, post expert at Consumer Focus Post, said: ‘We welcome the Government’s commitment to improve the Post [...]
News: Consumer Focus Post (Northern Ireland) response to Postal Services Bill
Published: 13 October 2010
In response to today’s Postal Services Bill, Chris Thirkettle, Postal Expert at Consumer Focus Post (Northern Ireland) said: In relation to the postal service…. ‘Consumers need this Bill to be about much more than getting Royal Mail out of its structural predicament. The issues it faces are critical and need to be resolved. But, preserving [...]
News: Consumer Focus Post response to the commencement of operations of TNT Post in NI
Published: 5 October 2010
Responding to the official commencement of operations of TNT Post in Northern Ireland, Chris Thirkettle, Consumer Focus Post, said: ‘Since the full liberalisation of the UK postal market in 2006, Northern Ireland businesses have had limited choice in postal operators when compared to their UK counterparts. The introduction of TNT Post, a major international postal [...]
News: Next Day Delivery? – First Class Mail between Northern Ireland and Great Britain fails to deliver
Published: 25 August 2010
Consumer Focus Post, the consumer champion for postal services in Northern Ireland, is calling on Royal Mail to be more transparent about the performance of First Class mail delivery between Northern Ireland and Great Britain. It must also make sure that the service meets the UK-wide standard for 93% of First Class mail to be [...]
News: Post Office Outreach – A valued service needing fine-tuning
Published: 24 May 2010
Consumer Focus Post is calling on Post Office Limited to tackle limitations in outreach Post Offices that new research by the consumer champion has identified, and to better promote the services to consumers. Consumer Focus Post today released ‘Outreach or Out of Reach’ – a report evaluating the impact of the introduction of outreach branches [...]
News: A Second Class cross-border postal service?
Published: 15 March 2010
Despite the proximity, Northern Ireland postal consumers face an average delivery time of between two and three working days when posting or receiving mail from the Republic of Ireland a major new Consumer Focus Post study reveals today. Consumer Focus Post is calling on the main postal service providers, Royal Mail and An Post, and [...]
