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This discussion paper looks at the general case for promoting the post office as a ‘front office’ for government. It looks in particular at the context of Northern Ireland where the responsibility for public services is configured differently from elsewhere in the UK. It describes what government services are currently accessible via the Northern Ireland Post Office network and, drawing on examples from Great Britain and abroad, considers opportunities for extending the range of services in such a way as to make the concept of front office for government meaningful in Northern Ireland.

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