In response to the announcement of Ofcom’s consultation on Royal Mail’s ‘delivery to neighbours’ scheme, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post said:
‘We welcome today’s consultation of a wider roll-out of the delivery to neighbours scheme, as long as it is well promoted and consumers retain the right to opt out if they want to.
‘Today’s consumers post fewer letters, but parcel volumes are rising as we order more goods online and through catalogues and have them delivered to our homes. Royal Mail is right to see delivery to neighbours as one way to make life easier for its customers in the face of these changes.
‘Independent consumer research in the areas where Royal Mail trialled the scheme across Great Britain showed a lot of support from customers involved1. However, this is not the single solution to the issue of delivery convenience, and we call on Royal Mail to explore other ways of making it easier for customers to receive goods that need to be delivered.’
Notes to Editors
- Last month Consumer Focus undertook some independent research looking at how consumers felt about the recent ‘Delivery to Neighbours’ trials which took place in six areas across Great Britain.