Archive for the ‘Features’ Category
Published: 15 March 2012
This report examines the nature and extent of mail delivery problems experienced by domestic mail consumers in Northern Ireland. Specifically, it assesses how flats with shared access can present particularly intense delivery obstacles, affecting Royal Mail and householders alike.
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Published: 6 February 2012
This report examines the consumer experience of post offices throughout Northern Ireland and in doing so focuses on three themes. These include the accessibility of post office branches across Northern Ireland for consumers with disabilities, post office environment in terms of signage, presentation and layout of premises and quality of service provided during a typical [...]
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Published: 23 November 2010
This paper examines the Northern Ireland postal consumer’s experience of Royal Mail’s delivery network. This experience is of increasing relevance to large numbers of postal consumers since, with the growing levels of online shopping and changes in consumer lifestyles, Royal Mail is handling an unprecedented level of fulfilment mail.
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Published: 13 October 2010
In response to today’s Postal Services Bill, Chris Thirkettle, Postal Expert at Consumer Focus Post (Northern Ireland) said: In relation to the postal service…. ‘Consumers need this Bill to be about much more than getting Royal Mail out of its structural predicament. The issues it faces are critical and need to be resolved. But, preserving [...]
Topics: Chris Thirkettle, Post Office Ltd, postal services bill, royal mail.
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Published: 7 October 2010
A priority for Consumer Focus Post has been to evaluate the performance of mail services in and out of Northern Ireland – to establish the ‘connectedness’ of Northern Ireland’s social and business consumers with the neighbouring communities and economies in Great Britain and the Republic of Ireland.
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