Responding to the smart meter prospectus issued jointly by the Department for Energy and Climate Change and Ofgem today, Zoe McLeod, energy expert at Consumer Focus, said:
“The measures proposed today are a major step forward for energy customers. We are delighted that the Government and Ofgem have made such smart moves in response to our campaigning on the measures needed to make smart meters work for consumers.
“Providing prepay facilities in all smart meters would be a major breakthrough which should cut bills and make payment easier for millions of the poorest customers who have been penalised for years. The recognition that greater safeguards must be developed on consumer protection and privacy should also help to reassure any customers with concerns over this technology.
“However, the unanswered question on many consumers’ lips will remain how much this will cost them and whether they should be writing a blank cheque for smart meters given the cost benefits it will provide to industry.”
Notes to editors:
Background briefing on smart meter issues is available on request from the Consumer Focus press office. Please contact Emma Adler on 020 7799 8004 or firstname.lastname@example.org
- Consumer Focus is the independent champion for consumers in the UK. Consumer Focus gives a strong voice for consumers on the issues that matter to them and works to secure a fair deal on their behalf. We operate across the whole of the economy, persuading businesses, public services and policy makers to put consumers at the heart of what they do.