News

Rural post offices threatened by Post Office Limited’s neglect

Published: September 9, 2010

New rural post offices set up in shops, community centres and mobile vans are in danger of closing because of a lack of support from Post Office Limited, Consumer Focus warns today. 
In its latest tracking report of outreach post offices, called ‘Sink or Swim?’, the consumer champion says many risk closure unless Post Office Limited [...]

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Ofgem's direct debit investigation

Published: March 27, 2009

On welcoming Ofgem’s investigation results on direct debits, Audrey Gallacher, Consumer Focus energy expert,

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Ofgem's market rules

Published: March 23, 2009

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Ofgem's market rules

Published: March 23, 2009

In response to Ofgem’s proposals on new retail market rules Consumer Focus are calling for the following

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Fuel Poverty Bill failure deals a devastating blow

Published: March 20, 2009

The Fuel Poverty Bill, which had the potential to lift millions of the poorest households out of fuel poverty, was talked out of the House of Commons today (Friday 20 March) by the Government minister.

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Winter bills leave 4 in 10 cutting back on basics

Published: March 18, 2009

New research from Consumer Focus shows that more than four in ten of the population (44%) are cutting back on essentials such as food in order to afford their winter energy bills.1 Consumer Focus is highlighting the misery being caused to millions of Brits by huge winter gas and electricity bills which are now hitting doormats around the country.

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Response to Ofcom’s new rules

Published: March 18, 2009

On welcoming Ofcom’s moves to strengthen the rules on mis-selling, Audrey Gallacher, Head of Company Performance at Consumer Focus,

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Consumer conversations make or break businesses

Published: March 16, 2009

As the recession bites and money-wise shoppers look for the best deals, consumers are doing more than ever before to share their good and bad experiences with others. New research from Consumer Focus reveals that four in five people (79 per cent) now tell friends, family and complete strangers about which companies have delivered a great deal – and which have let them down.

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UK in the Internet slow lane

Published: March 13, 2009

Despite Government claims, the Digital Britain Interim Report lacks vision, neglects consumer interests and risks leaving the UK in the Internet “slow lane”, according to evidence submitted today by Consumer Focus, the independent watchdog.

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Commissioner must be a good listener – if language laws are to succeed

Published: September 07, 2010

Wales’ first Welsh Language Commissioner will only succeed if they are a good listener – that’s the warning from Consumer Focus Wales, as they launch a new report looking at consumer attitudes to Welsh language services. Gwasaniaithau: Consumers and the Welsh Language looks at the attitudes of Welsh speaking consumers towards the services they receive in both the public and private sectors and makes a series of recommendations for the proposed Welsh Language Commissioner.

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Strain of debt a 'ticking time bomb' in Wales

Published: 08 03, 2010

Consumer Finances in Wales: Debt and credit use, shows over 420,000 people in Wales (18 per cent of the adult population) have fallen behind with meeting bills or credit repayments in the past year. This rises to 29 per cent of younger people (18-34 year olds), around a quarter of people with long-term illnesses or disabilities (23 per cent) and over a quarter of those on lower incomes (26 per cent).

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Take action to make sure food is safer for consumers

Published: July 30, 2010

Consumers are being put at risk because the law is unclear on whether food businesses can use the same equipment for preparing raw and ready-to-eat foods Consumer Focus Wales has warned.

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