News & Press

New-look Energy Performance Certificates

Published: 2 April 2012

Consumer Focus welcomes the new-look Energy Performance Certificate announced today, Liz Lainé, energy expert at Consumer Focus, said:  

‘The new simpler and less-technical design of the EPC should help house-hunters to choose cheaper-to-run homes. It will also enable home-buyers to more easily identify how they could make their homes warmer and cut their bills at the same time. 

‘As energy prices rise, and the need to reduce our carbon emissions continues, it is hugely important that consumers are helped through every means possible to cut their energy use and slash their bills. So this is a welcome move from the Government. 

‘We would encourage customers to use these new-look EPCs to weigh-up the costs of running their potential new home, as part of their decision on whether to buy or rent and, if they are buying, to make improvements when they move in’.  

‘We also urge people who think energy efficiency measures might help to cut their bills, to find out about the free and discounted deals and grants currently available. Major energy firms are offering free or cut price insulation. But these offers run out at the end of the year, as does the Warm Front Grant – which can help households on low incomes to make heating and energy efficiency changes. So it pays to put in a claim now.’  

Consumer Focus is very pleased that the Government has taken up the watchdog’s recommendations on how to make Energy Performance Certificates work better for consumers. Please see our report ‘As Easy as EPC?’, for further background. 

Consumers who want energy efficiency measures installed, can call the new Energy Savings Advice Service on 0300 123 1234 to find out what deals are available in their area

Any consumer who does not want information about energy efficiency measures that can save them money, can opt-out online at:  or write to the Department for Communities and Local Government.


Notes to editors: 

  • Information about the discounted or free insulation deals available can be found directly from each energy firm (contact details below). 

British Gas – 0800 980 8177
E.ON – 0800 479 0162
EDF Energy – 0800 096 9966
npower – 0800 02 22 20
ScottishPower0845 2 700 700
SSE – 0800 072 7201 

  • People can also contact the Home Heat Helpline on 0800 336699 or Energy Saving Trust on 0800 512 012 for advice on saving energy and grants and schemes available to help make your home warmer and save you money.
  • Warm Front provides qualifying households with improvements worth up to £3,500 (£6,000 where oil central heating and other alternative technologies are recommended). Full details of who can claim help under the Warm Front scheme and how to apply are available on Directgov – People can apply for the scheme online, by post, or by phone on 0800 316 6004 (or textphone 0800 072 0156), Monday to Friday 8.00 am to 6.00 pm and Saturday 9.00 am to 5.00 pm.

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