Responding to the IPPR report ‘The True Cost of Energy’, Adam Scorer, director of policy and external affairs at Consumer Focus said:
‘This report raises a number of important questions about how competitive our energy market actually is and whether consumers lose out as a result. There are many improvements which can be made to this market, but a good start would be to ensure that smaller suppliers can compete with the Big Six on a level playing field. Customers also need to know that suppliers are really competing for their business by passing on efficiencies and wholesale cuts, as well as ensuring customer service is first rate. We need a market that serves everyone not just a minority of pro-active switchers.
‘We have long held concerns that the energy market needs to do more to increase competition and demonstrate prices are fair. If suppliers are unwilling to do this, then we would call on Ofgem to intervene to ensure consumers are getting a good deal.’