Welcoming news that EDF will pay a package to vulnerable customers after Ofgem found it guilty of breaches to sales processes, Audrey Gallacher, Director of Energy at Consumer Focus said,
‘It’s a positive step forward that an energy company has worked with the regulator to tackle this issue. We’ve called for Ofgem to have the power to make sure energy customers benefit from any fines – so it’s good news that this voluntary approach has led to customers’ being compensated rather than money returned to the Treasury.’
ENDS
Notes to editors
EDF Energy remains the worst performing supplier in Consumer Focus’s quarterly energy complaints data