News & Press
e-Newsletter
Welcome to the Consumer Focus newsletter. This will keep you regularly updated on the work we are doing and issues important to consumers. To subscribe to receive the e-newsletter in your inbox please send an email to enews@consumerfocus.org.uk
January e-newsletter: The latest energy news, the lowdown on online public services and more
This month:
- Energy news
- Post news
- What consumers think of online public services
- Downsides to digital
- What’s new from Consumer Focus – our latest research
- Behaviour change and CSR conference
December e-newsletter: The latest energy and post news, and more
This month:
• The outcome of our super-complaint on holiday money
• Help us to make a difference in 2012/13
• Positive changes in the energy retail market
• An update on post issues
• A new approach to switching
• What’s new from Consumer Focus – our latest research and reports
November e-newsletter: Bringing down energy debt, shining the spotlight on public services and more
This month:
• A new campaign to help consumers manage energy debt
• ScottishPower ends doorstep sales
• Young people leaving care and their experience of public services
• Our public service satisfaction index
• The big pocket guide to behaviour change
• What’s new from Consumer Focus – our latest research and reports
October e-newsletter: Welcome commitments from British Gas and npower, and more
This month:
• Royal Mail allows consumers to opt-out of having post delivered to a neighbour
• British Gas and npower end doorstep sales and British Gas commits to Warm Home Discount
• Working together to cut the cost of energy
• An update on our energy event coming up in October
• What’s new from Consumer Focus – our latest research and reports
• ParentPort: a new website to help parents protect children from inappropriate material
September e-newsletter: Mike O’Connor on the consumer landscape review, travel money super-complaint and more
This month:
- Our super-complaint on the cost of buying foreign currency
- An interview with our Chief Executive, Mike O’Connor, on the Government’s consumer landscape review
- Post news
- EDF Energy agrees to suspend doorstep sales
- An update on our energy event coming up in October
- New e-learning courses
- What’s new from Consumer Focus – our latest research and reports
- Energy tips
August e-newsletter: Doorstep sales get the kibosh, a catch up on digital news and more
This month:
- British Gas responds to our calls to suspend doorstep sales
- Digital spectrum – a digital news update
- New online tools for behaviour change
- A preview of our energy event coming up in October
- What’s new from Consumer Focus – our latest research and reports
July e-newsletter: Energy market overhaul, being search-engine savvy and more
This month:
- Ofgem’s overhaul of the retail energy market
- New fuel poverty figures
- Highlights from our ‘The future for energy consumers’ event
- A snapshot of the ‘Customer life in Britain’ survey results
- 60-second interview with Gemma Bowen on EHICs and being search-engine savvy
- What’s new from Consumer Focus – our latest research and reports
July 2011
In this update: The end of the road; Energy consumers’ experiences with doorstep sellers Have your clients had problems with ‘time of use’ energy tariffs? (e.g. Economy 7, economy 10, dynamic teleswitching) Empowering and Protecting Consumers Changes to SSE’s assistance for low income and vulnerable households ——————————————————————————– End of the road for cold-call energy doorstep [...]
June e-newsletter: Super-complaints, empowered consumers and more
This month: – the goings on in the world of energy – what’s new from Consumer Focus – our latest research and reports – our round table on super-complaints – what our new empowered consumers team will be up to – what we’ve got planned for the Consumer Affairs and Trading Standards Conference Don’t forget [...]
May e-newsletter: Energy efficiency success, online tool for tenants and more
This month: – our successful campaign to stop landlords from renting out cold homes – a new online tool for tenants who want to take over the management of their building – a training day for those interested in behaviour change programmes – details of our recent publications including our annual plan Next month we’ll [...]
