Responding to Ofcom’s announcement of plans to make it easier for phone and broadband users to take their unresolved complaints to a free independent resolution service, Nick Hutton, telecoms expert at Consumer Focus, said:
“Each year, millions of customers experience problems resolving their complaints about phone and broadband services. Making it easier for consumers to find out about the help available to resolve their complaints is a positive step.
“A further welcome move would be for phone and internet providers’ complaints data to be published. If consumers could compare performance on complaints handling it would allow them to factor this into their choice of provider and act as a spur to companies to improve help for customers who have cause to complain.”
ENDS
