In response to the price increase announced by EDF Energy today, Audrey Gallacher, Head of Energy at Consumer Focus, said:
“Any rise in bills will obviously be a big disappointment to those customers already struggling to afford expensive prices. We would urge any customer affected to shop around to make sure they find the best deal.
‘Some EDF Energy customers will find their costs remain the same, but in the majority of regions customers will be worse off. It’s worrying to see suppliers make immediate moves to pass on small increases in their network costs, when for months they have failed to pass on significant cuts in energy wholesale costs. Price hikes across the energy industry are not warranted, as these huge falls in wholesale prices have simply not been shared fairly with consumers.’
ENDS
Notes to editor:
- To help consumers to decide which tariff and supplier is best for them, if they have internet access they should visit one of the price comparison websites accredited to the Consumer Focus Confidence Code.
- The code is designed to help make the switching process easier, more reliable and provide reassurance for consumers. It guarantees that the site you visit is independent and impartial, well managed with up-to-date data, helps you to find the best deal for you easily and include information on the widest range of tariffs available.
- The following Confidence Code accredited sites offer a telephone comparison service in addition to online services:
- Energy Helpline: 0800 074 0745 (Mon – Fri 9am – 8pm, Sat 9am – 5pm).
- Moneysupermarket.com – 0845 345 1296 – (Mon – Thurs 9am – 8pm, Fri 9am – 5.30pm)
- Simply switch – 08000 111 395 - (Mon – Thurs 9am – 6pm, Fri 9am – 4pm, Sat 9am – 1pm)
- Uswitch – 0800 404 7908 - (Mon – Thurs 8am – 9pm, Fri 8am – 6pm, Sat 9am – 5pm)
