In response to EDF paying £200,000 towards energy advice work after Ofgem’s finding that the company had breached new regulations on customer complaints handling Audrey Gallacher, Head of Energy Policy for Consumer Focus, said:
“Nothing frustrates customers more than the hoops you are forced to jump through to get a problem acknowledged and dealt with. It is vital that energy companies handle complaints effectively and with the attention they deserve. We are pleased that Ofgem has been carefully monitoring the new rules on complaints handling and has acted quickly to tackle EDF’s failure on customer complaints records. An agreement with EDF to provide funds to promote energy advice is a sensible solution from Ofgem which will directly benefit energy customers.”
ENDS
Notes to editors:
- Consumer Focus is the independent champion for consumers in the UK, created from the merger of energywatch, Postwatch and the National Consumer Council (including the Scottish and Welsh Consumer Councils). Consumer Focus is the voice of the consumer, and works to secure a fair deal on their behalf.
