Responding to Ofcom research into UK broadband speeds, Robert Hammond, Head of Post and Digital Communications at Consumer Focus, said:
“If consumers pay for a Ferrari-style internet service, they should not get push bike speeds. Broadband users should get what they pay for. The Advertising Standards Authority should take a tough approach to broadband providers who promise speeds they don’t deliver.
“It is good that broadband providers are committing to give consumers better information about their likely internet speed and allow them to cancel if they are not getting what they signed up for. However, Ofcom should monitor closely the effectiveness of these new voluntary rules.”
ENDS
