Consumer information

Switching energy providers

Improving the Confidence Code

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We have reviewed the Confidence Code and carried out a consultation at the end of 2009. We also held meetings with price comparison service providers, energy suppliers, Ofgem and the Energy Retail Association to discuss initial findings and potential changes to the Code. Additionally, we commissioned independent consumer research to understand consumers’ attitudes towards energy price comparison websites, and specifically to understand how potential alterations to the Code will affect satisfaction with, and experience of, using them.

The original code

Consumer Focus review of Confidence Code (PDF 397KB)

Consultation responses

Consumer Focus Confidence Code Review – British Gas Response (PDF 80KB)

EBICo Ltd (PDF 117KB)

EDF Consumer Focus Review of the Confidence Code (PDF 103KB)

EON Confidence Code Consultation Response (PDF 190KB)

ERA response to Confidence Code consultation (PDF 55KB)

First Utility response to Consumer Focus review of the Confidence Code (PDF 12KB)

Good Energy Confidence Code consultation reponse (PDF 178KB)

Make It Cheaper Confidence Code Review Response (PDF 378KB)

Moneysupermarket response to Consumer Focus (PDF 99KB)

nPower Confidence Code Consultion response (PDF 186KB)

Ofgem Confidence Code review response letter (PDF 124KB)

Scottish Power Confidence Code cover letter (PDF 135KB)

Which Response – Review of Confidence Code (PDF 290 KB)

Which Seasonality Response

Our Confidence Code proposals document provides our response to the views we received from stakeholders on each of the issues raised and explains how we reached decisions.