Consumer Information » Energy

Advice leaflets/Template letters

We have produced a series of leaflets and letters to help you when dealing with your energy supplier. They have been designed to be easy to read on screen or if you decide to print them to use as little paper and ink as possible.

You and your energy supplier – a series of five leaflets

What to do when it is difficult to pay your energy bills – See our Bills (PDF444KB) leaflet

How to make a complaint – See our Complaint (PDF 447KB) leaflet

How to switch energy suppliers – See our Switching (PDF 456KB) leaflet

Switching energy suppliers when in debt to your current supplier – See our Debt blocking (PDF 441KB) leaflet

Your entitlements to free benefits and services from your energy supplier, and water and sewerage companies  - See our Your entitlements to free services and benefits (PDF 223KB) leaflet

Taflenni ynni

Other leaflets

Back-billing: A guide for domestic energy consumers – See our Back-billing 2012 (PDF 99.7 KB) leaflet. Also see further background here

Thinking of installing solar panels or another form of  energy generation? – See our Microgeneration (PDF 213KB) factsheet

Solar panels for the home? – See our Solar panels at home (PDF 91KB) factsheet

Small business leaflet

How to switch energy supplier – advice for small businesses – See our Small business (PDF454KB) leaflet

We have produced a number of letter templates for energy consumers and advice providers to use as guidance when contacting suppliers about a range of issues. Word and PDF versions are available on our knowledge base through the links below: 

Template letters

General complaint letter

Letter for consumers

Letter for advice providers

Back billing complaint letter

Letter for consumers

Letter for advice providers

Misselling complaint letter

Letter for consumers

Letter for advice providers

Erroneous Transfer complaint letter

Letter for consumers

Letter for advice providers

Debt repayment agreement

Letter for consumers