Advice leaflets/Template letters
We have produced a series of leaflets and letters to help you when dealing with your energy supplier. They have been designed to be easy to read on screen or if you decide to print them to use as little paper and ink as possible.
Consumer leaflets
What to do when it is difficult to pay your energy bills – See our Bills (PDF 180KB) leaflet
How to make a complaint – See our Complaint (PDF 176KB) leaflet
Switching energy suppliers when in debt to your current supplier – See our Debt blocking (PDF 171KB) leaflet
Your entitlements to free benefits and services from your energy supplier, and water and sewerage companies - See our Your entitlements to free services and benefits (PDF 201KB) leaflet
How to switch energy suppliers – See our Switching (PDF 186KB) leaflet
Thinking of installing solar panels or another form of energy generation? – See our Microgeneration (PDF 538KB) factsheet
Taflenni ynni
Small business leaflet
How to switch energy supplier – advice for small businesses – See our Small business (PDF 190KB) leaflet
We have produced a number of letter templates for energy consumers and advice providers to use as guidance when contacting suppliers about a range of issues. Word and PDF versions are available on our knowledge base through the links below:
