Advice leaflets/Template letters
We have produced a series of leaflets and letters to help you when dealing with your energy supplier. They have been designed to be easy to read on screen or if you decide to print them to use as little paper and ink as possible.
You and your energy supplier – a series of five leaflets
What to do when it is difficult to pay your energy bills – See our Bills (PDF444KB) leaflet
How to make a complaint – See our Complaint (PDF 447KB) leaflet
How to switch energy suppliers – See our Switching (PDF 456KB) leaflet
Switching energy suppliers when in debt to your current supplier – See our Debt blocking (PDF 441KB) leaflet
Your entitlements to free benefits and services from your energy supplier, and water and sewerage companies - See our Your entitlements to free services and benefits (PDF 223KB) leaflet
Taflenni ynni
Other leaflets
Back-billing: A guide for domestic energy consumers – See our Back-billing 2012 (PDF 99.7 KB) leaflet. Also see further background here
Thinking of installing solar panels or another form of energy generation? – See our Microgeneration (PDF 213KB) factsheet
Solar panels for the home? – See our Solar panels at home (PDF 91KB) factsheet
Small business leaflet
How to switch energy supplier – advice for small businesses – See our Small business (PDF454KB) leaflet
We have produced a number of letter templates for energy consumers and advice providers to use as guidance when contacting suppliers about a range of issues. Word and PDF versions are available on our knowledge base through the links below: