Consumer information

We provide information for consumers relating to our core areas of work (especially energy and post issues); although our main role is to speak on behalf of consumers rather than providing direct consumer advice.

We also use our detailed knowledge of how markets work to help other organisations give accurate advice to consumers at the local level.

In this section you’ll find our database of frequently asked energy questions as well as leaflets and template letters and energy price comparison factsheets.

Need more advice?

If we do not have the advice that answers your questions, our ‘Helpful links’ page should point you in the right direction.

The main source of consumer advice by telephone is the Citizens Advice consumer service on 08454 04 05 06 or

  • 0208 1850 710 (English language)
  • 0208 1850 717 (Welsh language)