Our new research shows four in 10 people say their winter energy bill is even higher than last year, with almost a third saying their bill is higher than expected. This is despite one of the mildest winters in a decade which resulted in falls in energy consumption.
Consumer Focus and Citizens Advice are warning that these unexpectedly high bills could push more people into debt with their energy supplier – particularly those on low fixed incomes, such as older people and families receiving benefits. As part of their ‘Plug the Debt’ campaign, the organisations are urging any customer struggling to afford their energy bill to get in touch with their energy firm and to contact Citizens Advice for help and information.