Energy suppliers are obliged to offer a range of free services, known as the priority services register, to their most vulnerable customers. These services are free to join and are available from all mains gas and electricity suppliers.

The scheme is available to all household gas and electricity consumers who are any of the following:

• of pensionable age
• have a disability
• have a hearing and/or visual impairment
• have long-term ill-health

Please note there are some free services that you can only get if you are receiving a means-tested or income-tested benefit.

At the moment free services are not available to consumers of Liquid Petroleum Gas (LPG). Read our leaflet Are you missing out on free services and other benefits? to find out more about the services on offer, such as gas safety checks and the password protection scheme.

To join your energy suppliers priority services register simply contact your supplier to request that you are added, a relative or carer can also do this for you. You can also use our template letter  Request for PSR due to vulnerablility letter which you can fill in and post or email to your energy supplier.

As you will see, there are many free services available and you can choose any or all of them.