Debt blocking and the Debt Assignment Protocol
If you have an outstanding debt to your energy supplier and you try and switch to a different supplier you may find yourself ‘debt blocked’. This leaflet can give you help and advice if you are debt blocked.
Debt blocking and the Debt Assignment Protocol [PDF, 129 KB]
How to switch energy supplier
Changing energy supplier can be one of the easiest ways to save money on your gas and electricity bills. However with so many different deals out there it can be difficult to find the best deal. The information in this leaflet will help you to find the best way to switch energy and get the best deal for you.
How to switch energy supplier [PDF, 177 KB]
Are you having difficulty paying your energy bills?
If you are having problems paying your energy bills or are worried about disconnection this leaflet can give you advice on what to do and where you can get help.
Are you having difficulty paying your energy bills? [PDF, 208 KB]
Are you missing out on free services and other benefits?
Find out if you could be eligible for free services from your energy supplier.
Are you missing out on free services and other benefits? [PDF, 152 KB]
How to complain about your energy supplier
Use this leaflet to help you make an effective complaint to your energy supplier.
How to complain about your energy supplier [PDF, 180 KB]
Overarching standards of conduct for energy suppliers
This leaflet outlines new standards of behaviour you can expect from your energy supplier.
Overarching standards of conduct for energy suppliers [PDF, 146 KB]