News

Consumer champion winning a better deal for customers

Published: July 28, 2010

Consumer Focus has published its Annual Report and Accounts for 2009/10 which details its work to get a fair deal for consumers.
As the year began the consumer champion was calling energy suppliers to account with research showing that a failure to pass on cuts in wholesale energy prices was costing customers £1.6bn. Consumer Focus has [...]

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Take action to make sure food is safer for consumers

Published: July 30, 2010

Consumers are being put at risk because the law is unclear on whether food businesses can use the same equipment for preparing raw and ready-to-eat foods Consumer Focus Wales has warned.

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New code of conduct could protect coal and oil consumers

Published: July 20, 2010

A new code of conduct for heating fuel suppliers could go a long way to tackling some of the disadvantages faced by people whose homes aren’t connected to the Gas network, according to Wales’ leading consumer organisation. New research by Consumer Focus Wales shows that people who live off the gas network face higher costs for heating their homes, and consequently higher levels of fuel poverty. This is particularly true for those on low incomes

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Wales feels the pain as economic crisis bites hard

Published: July 12, 2010

Nearly three-quarters (72 per cent) of people admit they are anxious about the general rise in the cost of living. This is illustrated by just over half (54 per cent) saying they are worried about paying for their winter gas and electricity bills, while rising petrol prices (54 per cent) and food prices (49 per cent) also feature highly in people’s concerns.

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Royal Mail misses first class delivery targets

Published: July 08, 2010

Royal Mail missed first class delivery targets in every region in Wales last year as a result of industrial action and bad weather, cumulative annual results show. The figures in Wales were consistent with the rest of Great Britain as Royal Mail failed to achieve its 91.5 per cent next day delivery target for first class stamped and metered mail across all postal codes in Wales during the four quarters of 2009/2010.

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