Consumer Focus wants to ensure postal consumers throughout the UK are receiving a fair deal. Part of that work is informing you about your postal service.
These pages contain information on the UK postal service – from background on recent developments, to how Royal Mail works, to how to reduce the amount unwanted mail you receive.
On 26 February 2009 the Government published the Postal Services Bill and a detailed policy statement. The Bill follows on from the recommendations of the Hooper review and will have far-reaching changes for the UK postal services sector if it is passed into law. Click here to see the Consumer Focus response to the Postal Services Bill.