Who we are

Consumer Focus is the new consumer champion working in England, Wales, Scotland and, for post, Northern Ireland. Find out all about us here.

Our Forward Work Programme gives you the full story on our chief concerns, goals, and priority issues. It’s available here.

Read an introduction from Ed Mayo, Consumer Focus’s Chief Executive, here.

Looking to make a complaint?

If you have an enquiry or if you need advice about a problem with your energy company or postal operator contact Consumer Direct.

For advice on how to make an energy-related complaint, click here. Click here for post.

Information on Consumer Focus' complaints investigation powers can be found here.
Since we opened our doors on 1 October, it’s been a busy month. Read our e-newsletter to find out about what Consumer Focus has been doing.
Image: Consumer Focus e-newsletter
spacer