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Complaints against Consumer Focus

If you’re unhappy with our service

Consumer Focus is committed to improving the service we provide to consumers. If you feel dissatisfied with the service you have received from us or with the way that we have handled your complaint, you should download our ‘Consumer Focus Complaints Guide’ or contact us using the details below.

Download: Consumer Focus complaints guide (PDF 62KB)

You can contact us on 020 7799 7900, email us at complaints.officer@consumerfocus.org.uk, use the form below or write to us at:

Complaints Officer
Consumer Focus
Fleetbank House  
Salisbury Square
London
EC4Y 8JX

Your complaint will then be passed to the appropriate person for investigation. Every complaint about Consumer Focus is investigated thoroughly and we will keep you fully updated on progress.

PLEASE NOTE: Do not use the form below to make a complaint against your energy or postal supplier. This service is intended for complaints against Consumer Focus only. For energy and postal complaints you should contact the company or you can obtain independent help and advice by contacting Consumer Direct.

Title

Forename (required)

Surname (required)

Consumer Focus reference number (if available)

Correspondence address (required)

Postcode (required)

Home phone number (required)

Daytime phone number (required)

e-Mail address (required)

Preferred contact method (required)
 Phone e-Mail Letter

Are you acting on behalf of another person? (required)
 Yes No

If yes please provide:
Your name
Your contact address

Reason for your complaint about our service (required)

Any additional information that may help

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