If you have any questions or suggestions regarding our work, our organisation, or any information found on this site, please contact us at contact@consumerfocus.org.uk or use the relevant details below.
If you would like to request information under the Freedom of Information Act 2000, please contact us at FOI@consumerfocus.org.uk.
Please note: If you have an enquiry or if you need advice about a problem with your energy company or postal operator contact Consumer Direct. For advice on how to make an energy-related complaint, click here. Click here for post.
Consumer Focus
4th Floor
Artillery House
Artillery Row
London SW1P 1RT
Tel: 020 77997900
Fax: 020 77997901
Media Team: 020 7799 8005/020 7799 8006
Consumer Focus Scotland
Royal Exchange House
100 Queen Street
Glasgow G1 3DN
Tel: 0141 226 5261
Fax: 0141 221 0731
Consumer Focus Wales
3rd Floor Capital Tower
Greyfriars Road
Cardiff CF10 3AG
Tel: 02920 787100
Fax: 02920 787101
Consumer Focus Post (Northern Ireland)
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY
Tel: 028 9067 4833
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If you contact us asking for information, we may need to contact other organisations to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message.
It is important to note that we are not an advice agency, nor do we handle individual complaints. This form should not be used to submit complaints. If you have an enquiry or if you need advice about a problem with your energy company or postal operator contact Consumer Direct.
Via phone: 08454 04 05 06
Via phone (Welsh language): 08454 04 05 05
Via email: see http://www.consumerdirect.gov.uk/contact