Board

Board papers

This section contains documents on meetings of the main Board of Consumer Focus.

25 January 2012

Agenda 25 01 12 (PDF 114KB)
Agenda (Welsh version) 25 01 12 (PDF 123KB)

Papers:

Draft minutes open session 10 11 11 (PDF 192KB)

3 – Empowerment Programme (PDF 332KB)

4 – Empowering Vulnerable Consumers (PDF 332KB)
4 – Draft Report Empowering Consumers in vulnerable positions (PDF 911KB)

7 – Transition management (PDF 118KB)

8 – CEO Report (PDF 561KB)

9 – High profile outputs January – March 2012 (PDF 201KB)

10 November 2011

Agenda 10.11.11 (PDF 160KB)
Board Agenda (Welsh version) 10.11.11 (PDF 173KB)

Papers:

4 – CEO report Merged version – November 2011 (PDF 400KB)

6a Energy policy Ofgem RMR (PDF 444KB)
6b – who pays for our energy future (PDF 160KB)
6b Appendix A energy futures v2 (PDF 188KB)
6c – Energy Policy Issues – Fuel Poverty (PDF 351KB)

7 Financial Services policy issues (PDF 272KB)
7 Financial Services policy issues – Appendix A (PDF 271KB)
7 Financial services – Appendix B (PDF 560KB)

8a Post policy – Ofcom price control consultation (PDF 365KB)
8b Post policy – PON (PDF 114KB)

9 Transition management (PDF 132KB)
9 Transition management – Annex A NSMC project project plan (PDF 133KB)
9 Transition management – Annex B Job Description (PDF 123KB)

11 – High profile outputs November – January 2012 (PDF 173KB)

Draft minutes open session 29 09 11 (PDF 196KB)

Letter-to-Ofgem-Request-for-investigation-into-energy-tariffs (PDF 2MB) 

29 September 2011

Agenda 29 09 11 (PDF 155KB)
Welsh version of Agenda 29 09 11 – Cymraeg (PDF 125KB)

Papers:

Paper 3 – Draft minutes open session 28 06 11 (PDF 176KB)

Paper 4 - CEO Report (PDF 471KB)

Paper 5 – Draft consumer landscape response 27 September (PDF 194KB)

Paper 6 – Management accounts summary (PDF 29KB)
Paper 6.1 – 2011-12 mid year reporting (PDF 163KB)
Paper 6 2 – Budget 2012-13 (PDF 176KB)

Paper 7 – Transition management 22 09 11 (PDF 177KB)
Paper 7 – Annex B Checklist for closure (PDF 147KB)

Paper 8 – Forward look high profile outputs (PDF 205KB)

2012 Board and Committees Calendar (PDF 110KB)

28 June 2011

Agenda 28 06 11
Agenda in Welsh 28 06 11

Papers:

Paper 3 – 1. Draft minutes open session 30 03 11
Paper 3 – 2. Board Awayday 24 05 11 – non-confidential minute

Paper 5 – CEO Cover note
Paper 5 – CEO – Reports combined

Paper 6 – Complaints – Board paper June 2011

Paper 7 – Empowering Vulnerable Consumers Progress Report

Paper 8 – Forward Look Jun – Sept
Paper 8 – High profile outputs June-September 2011 (attachment)

Paper 9 – Project Outline – Consumer Insight project (attachment)
Paper 9 – Consumer Insight Project update June 2011

A and RC Report – attachment to Minutes
A and RC 01 06 11 DRAFT minutes
HR and RC REPORT 2010-11 (attachment to Minutes)
HR and RC – Draft Minutes 12 05 11

30 March 2011

Agenda (PDF 47KB)
Agenda – Welsh (PDF 77KB)

Papers:

Paper 4 – CEO Covering Report (PDF 102KB)
Paper 4 – CEO Report for Finance and Operations (PDF 53KB)
Paper 4 – CEO report for policy advocacy (PDF 252KB)
Paper 4 – CEO Report for Consumer Focus Scotland (PDF 95KB)
Paper 4 – CEO Report for Consumer Focus Wales (PDF 179KB)
Paper 4 – CEO Report for NSMC (PDF 58KB)

Paper 5 – Management Accounts commentary (PDF 64KB)
Paper 5 – Annex – Management Accounts (PDF 23KB)

Paper 6 – Board Annual Plan 2011 Cover note (171KB)
Paper 6 – Annex A – Annual plan 2011-12 – draft 1.2MB)

Paper 7 – Budget 2011 (PDF 108KB)
Paper 7 – Annex A – Budget Board paper (PDF 52KB)

Paper 8 – Single equality scheme cover note (PDF 63KB)
Paper 8 – Single Equality Scheme (PDF 328KB)

Paper 9 – EHU Cases from small businesses (PDF 125KB)
Paper 9 – Appendix A (PDF 124KB)

10 February 2011

Agenda (PDF 72KB)
Agenda – Welsh (PDF 164KB) 

Draft minutes December Board (PDF 171KB)
Audit and Risk committee – 071210 (PDF 122KB)
Draft HR committee minutes – 250111 (PDF 140KB)
HR commitee minutes – 151210 (PDF 147KB)
HR committee draft revised terms of Reference (PDF 103KB)

Paper 5 – CEO Report (PDF 117KB) 
Paper 5 – CEO Report 1 Dec – 31 Jan (PDF 253 KB)
Paper 5 – CEO Report Consumer Focus Scotland Director’s Report (PDF 156KB)
Paper 5 – CEO Report Consumer Focus Wales Director’s Report (PDF 273KB)
Paper 5 – CEO Report Finance and Operations (PDF 73KB)
Paper 5 – CEO Report National Social Marketing Centre (PDF 115KB)
Paper 5.i – Annex A – Balanced Scorecard Q3 (PDF 115KB)
Paper 5.i – Annex B – Projects Dropped (PDF 103KB)
Paper 5.i – Balanced Scorecard Q3 Covering note (PDF 139KB)
Paper 5ii – Management Accounts to December 2010 (PDF 83KB) 

Paper 6 – Future of the NSMC (PDF 204KB)
Paper 6 – Annex A – Keeping it Legal (PDF 38KB)

Paper 13 – 2011 Meetings Calendar Board, ARC, HRC – as at 260111 (PDF 253KB)

Agenda
Agenda (Welsh)

Papers:

8.1 CEO Report Consumer Focus Scotland
8.1 CEO Cover Note
8.1 CEO Report NSMC
8.1 CEO Report – Finance and Operations
8.1 CEO Report December 2010
8.1 Consumer Focus Wales Director’s Report

9.1 Management Accounts commentary end of October
Management Accounts

 
3 November 2010

Agenda
Agenda – Welsh  

Papers:  

4.1 Super-complaints  

6. 1 Consumer Focus what we do cover note
What we do  

9. 1 CEO cover note  

  

9.1 Consumer Focus Scotland Director’s report  

9.1 Consumer Focus Wales Director’s report  

9.1 Consumer Focus and Consumer Focus Post policy advocacy November 2010  

9.1 NSMC Director’s report  

10.1 Management Accounts commentary  

Agenda  

Agenda (Welsh)  

Papers:  

4.1 Corporate and Annual Planning  

5.1 Developing new project funding  

5.2 Consumer Focus Scotland – externally funded project  

6.1 Cover sheet Consumer Focus Reputation Audit  

6.1 Annex A Consumer Focus Reputation Audit  

8.1 Debt and Disconnection update  

10.1 CEO cover note  

10.1 Chief Executive’s Report, Director Report: Consumer Focus and Consumer Focus post policy advocacy  

10.1 Chief Executive’s Report, Director Report: Finance and Operations  

10.1 Chief Executive’s Report, Director Report: Consumer Focus Scotland  

10.1 Chief Executive’s Report, Director Report: Consumer Focus Wales  

10.1 Chief Executive’s Report, Director Report: National Social Marketing Centre  

11 1 Cover Sheet Management Accounts  

11.1 Management Accounts CEO  

11.1 Management Accounts Corporate Services  

11.1 Management Accounts GB Team  

11.1 Management Accounts Legacy  

11.1 Management Accounts Scotland  

11.1 Management Accounts Wales  

11.1 Management Accounts Summary  

12.1 Cover Sheet Draft Single Equality Scheme  

12.1 Annex A Draft Single Equality Scheme  

Agenda  

Agenda (Welsh)  

   

Papers:  

4.1Chief Executive’s Cover Note  

4.1 Chief Executive’s Report, Director Report: National Social Marketing Centre  

4.1 Chief Executive’s Report, Director Report: Consumer Focus and Consumer Focus post policy advocacy  

4.1 Chief Executive’s Report, Director Report: Finance and Operations  

4.1 Chief Executive’s Report, Director Report: Consumer Focus Scotland  

4.1 Chief Executive’s Report, Director Report: Consumer Focus Wales  

7.1 Direction for Annual Planning  

7.1 Annex A Consumer Focus – What are we planning for  

7.2 Draft Sustainable Development Action Plan  

8.1 Balanced Scorecard 2010-11  

8.1 Annex A – Balanced Scorecard  

Agenda  

Agenda (Welsh)  

Papers:  

5.1 Chief Executive’s Cover note  

5.1 Chief Executive’s Report Annex A Structure Diagram  

5.1 Chief Executive’s Report, Director Report: Consumer Focus and Consumer Focus post policy advocacy  

5.1 Chief Executive’s Report, Director Report: Finance and Operations   

5.1 Chief Executive’s Report, Director Report: Consumer Focus Scotland   

5.1 Chief Executive’s Report, Director Report: Consumer Focus Wales  

5.1 Chief Executive’s Report, Director Report: National Social Marketing Centre  

5.1i Balanced Scorecard Q4  

5.1i Annex A 2009-2010 Balanced Scorecard (Q4)  

7.1 Proposed 2010 11 Balanced Scorecard  

7.1 Annex A – Proposed Balanced Scorecard  

8.1 22.03.10 Draft A&R minutes  

8.2 A&R cover Note  

8.2 Annual Report to Board 2009-10  

8.2 Draft Audit and Risk Committee revised Terms of Reference  

8.2 DRAFT HR Minutes 11 05 10  

9.1 Risk Register Cover note  

9.1 Annex A Risk Register  

10.1 Property Paper Cover Note  

10.1 Annex A Property Report  

11.1 Diversity Strategy  

12.1 Board Meetings and Dates  

12.1 Annex A Proposed dates for 2011 Main Board Meetings  

   

24 March 2010

Agenda  

Agenda (Welsh)  

Papers:  

5.1 Chief Executives Report, Director Report: Consumer Focus and Consumer Focus post policy advocacy   

5.1 Chief Executives Report, Director Report: Finance and Operations  

5.1 Chief Executives Report, Director Report: Consumer Focus Scotland  

5.1 Chief Executives Report, Director Report: Consumer Focus Wales  

5.1 Chief Executives Report, Director Report: National Social Marketing Centre  

7.1 Annual Plan 2010-2011  

7.1 2010 Annual plan Annex A: Draft Annual Plan  

8.1 Balanced Score Card  

8.1 Balance Score Card Annex A  

10.1 Diversity Strategy  

24 February 2010

Agenda  

Agenda (Welsh)  

Papers:  

5.1 Chief Executives Report  

5.1 Chief Executives Report, Director Report: Consumer Focus and Consumer Focus post policy advocacy   

5.1 Chief Executives Report, Director Report: Finance and Operations  

5.1 Chief Executives Report, Director Report: Consumer Focus Scotland  

5.1 Chief Executives Report, Director Report: Consumer Focus Wales  

5.1 Chief Executives Report, Director Report: National Social Marketing Centre  

6.1 Quarter 3 Balanced Scorecard  

6.1 Annex A 2009- 2010 Balanced Scorecard (Q3)  

9.1 Annual Plan 2010-11   

9.1 Annex A: Draft GB Annual Plan 2010/11  

   

20 January 2010  

Agenda  

Agenda (Welsh)  

Papers:

5 1 CEO Report  

8.1-Consumers at a disadvantage  

9.1 Financial Services  

1 December 2009

Agenda  

Agenda (Welsh)  

Papers:  

Paper 5.1 CEO Report  

5.1 Annex Revisions to forward Work Plan  

5.1 Annex 1 2009-2010 Balanced Scorecard (Q2)  

6.1 Finance & Resources Report  

6.1 Finance Appendix 1  

6.1 Finance Appendix 2  

6.1 Finance Appendix 3  

6.1 Finance Appendix 4  

6.1 Finance Appendix 5  

8.1 Debate on Regulation  

8.1 Better regulation Appendix 1  

9.1 Corporate use of research findings  

9.2 Postal Services  

13 October 2009

Agenda  

Papers:

Paper 4.1 Corporate Plan 2010-13   

Paper 5.1 Annual Plan 2010-11  

Paper 8.1 CEO report  

Paper 9.1 Finance and resources report  

Paper 9.1 Annex  

Paper 10.1 Potential Revisions to Forward Work Plan  

Paper 11.1 Earned income  

Paper 12.1 Cross subsidy policy  

Extra Help Unit presentation  

Agenda  

Papers:

Paper 4.1 CEO report  

Paper 4.1 Annex – 2009-2010 Balanced Scorecard  

Paper 4.1 Annex – Forward Work Programme to March 2010  

Paper 5.1 Corporate Plan 2010-13  

Paper 5.1 Annex – draft Corporate Plan 2010-13  

Paper 6.1 Annual Plan 2010-11  

Paper 6.1 Annex – draft Annual Plan 2010-11 outline  

Paper 6.1 Annex – draft evidence summary  

Paper 6.1 Annex – Annual Plan narratives  

Paper 6.1 Annex – Business Case summary  

Paper 7.1 Ensuring the quality of our policy advocacy  

Paper 7.1 Annex – quality policy  

Paper 8.1 Job Centre Plus  

Paper 8.3 Policy and advocacy focus for postal issues  

Paper 12.1 Open Markets  

9 July 2009

Agenda  

Minutes  

Papers:

Paper 7.1 CEO report  

Paper 7.1 Annex B  

Paper 10.1 Postal Services Bill update  

Paper 11.1 Outreach  

29 June 2009

Paper 6.1 Proposed dates and arrangements for Board meetings and awaydays in 2010  

Paper 11.1 Update on vulnerable disconnections  

Paper 12.1 Postal Services Bill – planned work  

Paper 13.1 Memorandums of Understanding (MOU) overview  

Paper 14.1 Welsh Language Scheme  

7 May 2009

Agenda  

FWP Delivery:  

Paper 4.4 FWP delivery – annex on GB programmes  

Paper 4.4 FWP delivery  

Paper 4.5 FWP changes 2009 10   

Paper 4.6 Timeline for Corporate Planning   

Paper 4.6 Annex 1 Corporate Planning Timetable  

Paper 7.1 Disadvantaged Consumers Paper  

Paper 8 1 Vulnerable Disconnections  

Paper 9.1 Financial Services  

Paper 10.1 Intellectual Property   

Paper 15.1 Membership and Affiliations  

16 March 2009

Agenda  

Paper 4.1: Governance and Devolution Issues: Roles of Boards   

Paper 5.1: Financial Services   

3 February 2009

Agenda  

15.1 Hooper Review  

15.2 Consumer Conditions Survey  

15.3 Governance and Devolution Issues: Role of Boards  

15.3 Annex A: Summary of Responsibilities of the Consumer Focus Board

15.3 Annex B: Summary of Responsibility of Consumer Focus Scotland and Consumer Focus Wales

15.3 Annex C: List of Responsibilities of Consumer Focus Northern Ireland Post

15.3 Annex D: Conduct of Board Business

  

15.4 Framework for Policy  

15.4 Annex A: Underpinning our consumer policy analysis

15.4 Annex B: Supercomplaint approach and decision making process

15.5 Welsh Language Scheme  

December 2008

Chief Executive’s Quartlerly Report summary  

Chief Executives Quarterly Report  

5 November 2008

Meeting minutes  

8 October

Meeting minutes