About Us

Our policies

Publications scheme

Under Section 19 of the Freedom of Information Act 2000, we have a duty to adopt an approved publications scheme. This is intended to help you to identify and obtain information that is routinely published by Consumer Focus. This publication scheme sets out:

• Types of information that we make routinely available
• How the information can be accessed
• Whether or not a charge will be made for it

Printed copies of this publication scheme are available from the Consumer Focus publications team (contact@consumerfocus.org.uk). If you require a large-print, Braille or audiotape version of this publications scheme, please contact us.

Coverage of the publication scheme

Unless otherwise specified in this scheme:

• The classes of information we commit to publishing under the scheme are published on the Consumer Focus website
• Printed publications are available directly from Consumer Focus.
• The information subject to this scheme is available free of charge.
• There is no commitment to publish information held by Consumer Focus for more than 3 years

Obtaining publications

Where possible we have made Consumer Focus publications available via this web site. If you need a printed publication or a website print-out, please contact the publications team (contact@consumerfocus.org.uk or call 020 779 7929) at the Consumer Focus Head Office.

Responsibility

Responsibility for developing and maintaining the Publication Scheme is held by the publications team, to whom any comments on the scheme should be forwarded.

Publications scheme documents include:

• Reports
• Consultations

Copyright

You may re-use our information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence/ or e-mail: psi@nationalarchives.gsi.gov.uk.

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Any enquiries regarding this publication should be sent to us at contact@consumerfocus.org.uk

Single equality scheme

Consumer Focus’s Single Equality Scheme (PDF 440KB) and associated action plan takes effect from 6 April 2011. It will be an important document in the remaining period of the organisation’s life, influencing our day-to-day work and guiding us as we help shape the future for consumer support and advocacy after our proposed abolition.

Welsh language scheme

Under the Welsh Language Act 1993, as a public body providing services to the public in Wales, Consumer Focus prepared a scheme setting out the ways in which it provides those services in Welsh. The scheme was launched on 20 September 2010.

Consumer Focus Welsh Language Scheme Oct 2010 (Cynllun yr Iaith Gymraeg Llais Defnyddwyr Medi 2010)

Complaints

If you have any complaints about the availability of publications identified in the Consumer Focus publication scheme or about access to information under the Freedom of Information Act, you should address your complaint to the Finance and Operations Manager. If you remain dissatisfied with the way your complaint has been handled, you have the right to take your complaint to the Information Commissioner. Information about the Freedom of Information Act is available on the Information Commissioner’s website.

Privacy

See our Privacy Policy page.