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Consultation on regulated industries unit design principles

Below is a copy of the proposed design principles for a regulated industries unit (RIU) which will implement part of the Government’s decision on the future of the consumer landscape. The RIU will be set up within the framework of Consumer Focus by April 2013 and will become part of the Citizens Advice service in 2014.

Over the summer, we consulted key stakeholders whose contributions will be critical in forging a robust and respected advocate for consumers in complex, regulated sectors. We will now develop the work priorities for the new body in 2013/14.

We called for views on the proposed design principles, which were agreed between the Department for Business, Innovation and Skills (BIS), the Citizens Advice service and Consumer Focus. We were particularly interested in views on:

• the 12 design issues outlined in the attached paper, beginning with the aims, objectives and scope of the RIU
• how the RIU can work most effectively across the regulated economic sectors
• the relevance of the RIU to your organisation and the opportunities to work in partnership
• what will count as success for the new body?

See the Regulated Industries Unit design principles (PDF 141KB)

Responses received:

1 Tax Incentivised Savings Association (PDF 65KB)
2 British Gas (PDF 2.3MB)
3 Association for Conservation of Energy (PDF 43KB)
4 Federation of Small Businesses – Scotland (PDF 126KB)
5 VZBV – German Consumer Organisation (PDF 63KB)
6 DG Communications Network (PDF 16KB)
7 Passenger Focus (PDF 28KB)
8 DX Group (PDF 43KB)
9 Communications Consumer Panel (PDF 1.1MB)
10 Financial Services Authority (PDF 516KB)
11 Mail Competition Forum (PDF 58KB)
12 Ombudsman Services (PDF 100KB)
13 EDF energy (PDF 85KB)
14 BEUC (PDF 65KB)
15 CCWater (PDF 71KB)
16 AgeUK (133KB)
17 Which? (PDF 198KB)
18 Information Commissioner’s Office (PDF 55KB)
19 Competition Commission (PDF 14KB)
20 Scottish Public Service Ombudsman (PDF 41KB)
21 Customer Forum (PDF 23KB)
22 Food Standards Agency response (PDF 47KB)
23 Civil Aviation Authority (PDF 140KB)
24 National Energy Action (PDF 212KB)
25 Public Utilities Access Forum (PDF 74KB)
26 J Wilson (PDF 4.4MB)
27 Ray Cope (PDF 14KB)
28 Baroness Hayter (PDF 86KB)
29 Money Advice Trust (PDF 33KB)
30 RWE NPower response (PDF 1.3MB)
31 Ofcom response (PDF 154KB)
32 Office of Rail Regulation (ORR) response (PDF 124KB)
33 Ofgem (PDF 161KB)
34 Scottish Water response (PDF 262KB)
35 Consumers International (CI) response (PDF 119KB)
36 Centre for Consumers and Essential Services – University of Leicester (PDF 86KB)
37 Ofwat (62KB)
38 Sustain (PDF 15KB)
39 Consumer Council for Northern Ireland (PDF 31KB)
40 Energy UK (PDF 163KB)
41 Smart Energy Demand Coalition (PDF 352KB)
42 Ofcom Advisory Committee for Wales (ACW) (PDF 222KB)
43 OFT (PDF 53KB)
44 Royal Mail (PDF 568KB)

1 Comment

1. 

   Consumer Focus has done a great deal of valuable work not only in lobbying and representing the interests of consumers on the national level, but also on European level. For us, as German Consumer Organization, they have been an important partner. Especially as most of the energy related policies are initiated in Brussels, it is of utmost importance to have a strong link between national representatives and European policy makers/ other stakeholders. This work should be highlighted more prominent in the RIU design principles.

   Like or Dislike: 1  2

   Comment by F. Rogalla — 01/08/2012 @ 10:48 am

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