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News: Consumer Focus welcomes Ofgem’s decision to levy a significant fine on SSE for systemic failure in its direct selling operations
Published: 3 April 2013
Adam Scorer, Director of Policy at Consumer Focus said: ‘This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fundamental failure at one of our biggest energy companies. Other companies have also broken direct selling. This has been [...]
News: Transparency about energy industry costs
Published: 14 February 2013
Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said: ‘We need firms who have the ability to invest in our energy infrastructure, but we also need energy firms who treat and charge consumers fairly and who are transparent about the relationship between their costs and profits.’ ‘Whether the economy grows or stagnates, whether [...]
News: Ofgem calls for more powers to prevent mis-selling to businesses
Published: 3 February 2013
Responding to Ofgem’s calls for more powers to prevent mis-selling to businesses, Adam Scorer, Director of Policy at Consumer Focus, said: ‘There is a real protection gap on energy issues for small businesses. Many small businesses don’t have the resource or knowledge to tackle the confusing process and high pressure tactics often encountered from energy [...]
News: Government’s proposed energy tariff reforms
Published: 20 November 2012
Responding to the Government’s proposed energy tariff reforms, Adam Scorer, Director of Policy at Consumer Focus, said: ‘A decade of competition in energy supply has struggled to deliver a market that serves the interests of most energy consumers. ‘What really matters is that consumers have access to energy at an affordable price and on terms [...]
News: Lack of confidence on energy costs, pricing and profits is deepening customer distrust
Published: 14 November 2012
Responding to SSE’s half-year profits announced today, Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said: ‘The furore over wholesale costs, energy pricing and company profits has deepened consumer distrust in the energy industry. ‘Energy companies need to make profit so they can invest in our energy infrastructure. But if confidence is [...]
News: Government’s Energy Efficiency Strategy
Published: 12 November 2012
Responding to the Government’s Energy Efficiency Strategy, published today, Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said: ‘While there are welcome moves in today’s announcement, more radical action is essential if we are to create the step change needed to make our homes more energy efficient. We believe a significant investment [...]
News: Scottish Power price rise: Volley of energy price hikes will fuel consumer concerns
Published: 15 October 2012
Commenting on ScottishPower’s price rise of 7 per cent for gas and electricity, Adam Scorer, Director of energy at Consumer Focus, said: ‘The volley of price hikes all coming in during the winter period will fuel consumer concerns about the energy market. Every time this happens it makes it difficult for consumers to believe that [...]
Adroddiad newydd yn ystyried y golled i ddefnyddwyr ym Mhrydain
Published: 12 October 2012
Mae Llais Defnyddwyr yn cyhoeddi gwaith ymchwil newydd heddiw ar broblemau defnyddwyr mewn 51 o sectorau allweddol o’r economi rhwng mis Mawrth 2011 a mis Mawrth 2012. Bwriedir i’r Arolwg o’r Golled i Ddefnyddwyr helpu i greu’r darlun gorau o lle y bydd mathau penodol o golled yn digwydd, ar bwy y maent yn [...]
